Inquiry context
Without Sanka
Messages, customer details, and transaction history are split across tools
With Sanka
Connect each request to customer and operational records
Customer service management for tickets, customer context, SLAs, and follow-ups
Manage customer requests, support history, owners, approvals, SLAs, and follow-ups in Sanka so service teams work from the same operational record as sales, billing, and operations.
Claude/Codex
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Ticket Context
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Trusted by 1,000+ teams
Overview
Keep every customer request connected to the work needed to resolve it
Manage requests and conversations
Capture inquiries, owners, priority, status, due dates, and response history in one service record.
Bring customer context into support
Link service work to companies, contacts, deals, orders, invoices, subscriptions, and related operations.
Govern handoffs and approvals
Route refunds, credits, escalations, and exception handling through approvals with a clear audit log.
Workflow
From inquiry intake to resolution and follow-up
- 01Capture the requestRecord the customer, topic, priority, owner, status, and SLA target.
- 02Attach the contextLink the request to company, contact, deal, order, invoice, subscription, or related records.
- 03Route the workCreate tasks, approvals, and escalations for finance, sales, operations, or support leaders.
- 04Close the loopLog the resolution, follow-up, internal notes, and customer-facing actions for future reference.
Compare
Disconnected service work creates slow responses and expensive rework
| Workflow | Without Sanka | With Sanka |
|---|---|---|
| Inquiry context | Messages, customer details, and transaction history are split across tools | Connect each request to customer and operational records |
| Ownership | Teams are unsure who owns the next response or escalation | Track assignees, priority, status, and SLA due dates |
| Exceptions | Refunds, credits, and special handling happen through ad-hoc chats | Use approval flows and logs for customer-facing adjustments |
| Follow-up | Resolved issues are hard to learn from or reuse | Preserve response history and turn repeated issues into workflows |
Ownership
Without Sanka
Teams are unsure who owns the next response or escalation
With Sanka
Track assignees, priority, status, and SLA due dates
Exceptions
Without Sanka
Refunds, credits, and special handling happen through ad-hoc chats
With Sanka
Use approval flows and logs for customer-facing adjustments
Follow-up
Without Sanka
Resolved issues are hard to learn from or reuse
With Sanka
Preserve response history and turn repeated issues into workflows
Customer quotes
Don't take our word for it.
We want inventory, sales management, tax, and accounting to connect smoothly while keeping operating cost and time low.
Sanka does more than inventory control. It can manage purchasing, billing, orders, and shipping in one place.
If you feel paper or Excel-based management has reached its limit, the first step is to digitize what actually happens on the floor.
FAQ
Frequently asked questions
Can customer service records link to companies and contacts?
Yes. Service records can be connected to customer and contact data so the team sees who the customer is and what relationship they have with your business.
Can support work connect to invoices, orders, or subscriptions?
Yes. Sanka is designed to connect service work with back-office records such as orders, invoices, subscriptions, payments, and tasks.
Can refunds or credits require approval?
Yes. Exception handling such as refunds, credits, and special terms can be routed through approval flows and logged for review.
Can repeated issues become workflows?
Yes. Common service patterns can be standardized into repeatable workflows with owners, tasks, and logs.