Support Home
This page summarizes how to deal with frequently asked questions and troubles at Sanka, and how to contact support.
Thank you for using Sanka.
This page is for when you have trouble with Sanka or are confused about how to use it.
This is a support home that can be used as a "first place to check."
When a problem occurs, first check the relevant article from this support home. If you can't resolve it, feel free to reach us via the chat icon or email at hey@sanka.com. The Sanka team is here to help you solve problems and improve how you run your business.
- I want to find out the cause and solve it myself
- I want to know where to consult
- I want to convey all problems and improvement requests at once.
1. Read the guide first
The basic usage and settings of Sanka are explained in detail in the guide article below. Or use the search bar in the document to search for what you want to know by keyword. Search bar position2. Check system status
If you can't sign in, pages aren't loading, or something feels off, check the Sanka status page first. Click Subscribe to updates at the top of the status page to get email, Slack, or SMS notifications whenever there's an incident or scheduled maintenance — that way you'll hear about issues before they reach you.3. Contact support
If you're still stuck or need more help, you can reach our support team in two ways: the chat icon in the bottom-right corner of your screen, or email at hey@sanka.com.Contact us by email
If chat isn't available, an error is blocking the UI, or you need to send file attachments, email us at hey@sanka.com. Including the following in your email helps us respond faster:- Workspace name (e.g. the
acmepart ofacme.sanka.com) - The screen or feature you're stuck on
- The steps you took
- Any error messages or unexpected behavior
- Screenshot or screen recording URL (if available)
How to record when there is a bug
You can record your screen by clicking the chat icon or Screen Recording from the app's header menu. After recording is complete, paste the URL into the chat widget and send. Watch the video below to learn how.How to consult from the chat icon
- Click the chat icon (speech bubble/chat-like mark) at the bottom right of the Sanka screen.
- A chat window will open on your screen.
- Simply type and send your message to begin a conversation with our support team.
What you can request/consult with Sanka about
From the chat widget, you can discuss the following topics:- Report a bug You can report problems such as errors, screen behavior strange, buttons not responding, etc.
- Request new features Please send us improvements and requests such as "It would be useful to have this kind of function" or "I would like to be able to perform this kind of operation on this screen."
- Request for demo/operation lecture You can also request a demo or lecture if you would like a lecture on how to use Sanka or if you would like to see how to set it up together.
What you should write in your first message
To help us guide you more smoothly, please include the following information to the extent possible.- Which screen/function are you having trouble with? (You can record or attach screenshots with the chat widget)
- Flow of operations performed (be as specific as possible)
- Contents of error messages and behavior you are concerned about
- How long has it been occurring and how often?
When a problem occurs, first check the relevant article from this support home. If you can't resolve it, feel free to reach us via the chat icon or email at hey@sanka.com. The Sanka team is here to help you solve problems and improve how you run your business.
