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FERRYAI-LED MIGRATION

Migrate to Gladly Answers by talking to Sakura.

Move articles, media, hierarchy, permissions, redirects, and search metadata. Connect accounts or add files; Sakura inventories, maps, tests, and prepares the transfer in hours, with migration experts reviewing the exceptions.

Free migration assessment→Estimate the timeline

Connectors or files in. A reviewed migration plan out.

Migration briefReady
CUFROMCurrent knowledge base
TOGladly Answers
✓ Articles & pages✓ Collections & hierarchy✓ Images & files✓ Authors & permissions
SakuraMigration expert

Move us to Gladly Answers. Keep the relationships and open work.

I found the objects, dependencies, and three mapping decisions. I drafted the WBS and a pilot run for your review.

Review mappingOpen WBS
1 · Connectors & files2 · AI inventory in hours3 · Expert-reviewed exceptions4 · Approved cutover

WHAT MOVES

Not just rows. The working knowledge base.

Sakura scans the source model first, then builds the mapping, dependencies, tests, and transfer order around what is actually there.
01Articles & pagesInventoried · mapped · validated
02Collections & hierarchyInventoried · mapped · validated
03Images & filesInventoried · mapped · validated
04Authors & permissionsInventoried · mapped · validated
05RedirectsInventoried · mapped · validated
06SEO & search metadataInventoried · mapped · validated

MIGRATION DIRECTORY

Sources we can move into Gladly Answers

54 platforms in this category. If yours is not listed, connect an API or provide CSV, Excel, JSON, or database extracts for scoping.
IntercomMove to Gladly AnswersGoogle DocsMove to Gladly AnswersSharePointMove to Gladly AnswersSlabMove to Gladly AnswersConfluenceMove to Gladly AnswersHubSpotMove to Gladly AnswersNotionMove to Gladly AnswersContentfulMove to Gladly AnswersCodaMove to Gladly AnswersCannyMove to Gladly AnswersHelp Scout DocsMove to Gladly AnswersReadmeMove to Gladly AnswersZendesk Help CenterMove to Gladly AnswersWebflowMove to Gladly Answersmonday.comMove to Gladly AnswersDiscourseMove to Gladly AnswersEgainMove to Gladly AnswersDocument360Move to Gladly AnswersHelpjuiceMove to Gladly AnswersIT GlueMove to Gladly AnswersGuruMove to Gladly AnswersEgnyteMove to Gladly AnswersBOXMove to Gladly AnswersQuipMove to Gladly AnswersGleanMove to Gladly AnswersBloomfireMove to Gladly AnswersStonlyMove to Gladly AnswersGitbookMove to Gladly AnswersMintlifyMove to Gladly AnswersArchbeeMove to Gladly AnswersFreshdesk Knowledge BaseMove to Gladly AnswersZoho Desk Knowledge BaseMove to Gladly AnswersLiveagent Knowledge BaseMove to Gladly AnswersKustomer Knowledge BaseMove to Gladly AnswersHappyfox Knowledge BaseMove to Gladly AnswersGorgias Help CenterMove to Gladly AnswersJira Service Management Knowledge BaseMove to Gladly AnswersHelpshift Knowledge BaseMove to Gladly AnswersKayako Help CenterMove to Gladly AnswersGroove Knowledge BaseMove to Gladly AnswersDeskpro Knowledge BaseMove to Gladly AnswersTidio Knowledge BaseMove to Gladly AnswersReamaze Knowledge BaseMove to Gladly AnswersSalesforce KnowledgeMove to Gladly AnswersEnchant Knowledge BaseMove to Gladly AnswersTrengo Help CenterMove to Gladly AnswersEdesk Knowledge BaseMove to Gladly AnswersLivechat Knowledge BaseMove to Gladly AnswersTawkto Knowledge BaseMove to Gladly AnswersZammad Knowledge BaseMove to Gladly AnswersDesk365 Knowledge BaseMove to Gladly AnswersFreshservice Knowledge BaseMove to Gladly AnswersRichpanel Help CenterMove to Gladly Answers

MIGRATION TIMELINE

See the work before the migration starts

Change the record volume to see a planning estimate and who owns each step.
<10K50K250K1M5M+
Connect1hYour team
AI inventory & mapping2hSakura
Review & pilot2hTogether
Full transfer3hFerry
Delta & cutover2hTogether

Planning estimate~10 hours

Estimate assumes working connectors and timely review. Attachments, rate limits, and custom logic can extend transfer time.

COMPARE YOUR OPTIONS

AI-led migration changes where the time goes

Ferry gives AI the repetitive discovery and transformation work, while people keep control of business rules, risk, and approval.
CriteriaFerryEngineer-led serviceAutomated toolIn-house
Who runs the migrationSakura + migration expertsDedicated engineersYour team in a wizardYour engineers
Time to first mappingHoursDaysMinutes, if standardDays to weeks
Complex transformationsAI drafts; experts verifyEngineers scriptUsually limitedYou build them
Project workspaceDiagram, WBS, tasks, transfers, chatDocuments and meetingsWizard and logsYour own tools
Pilot and re-runsBuilt into the runProject dependentPlan dependentYou operate them
ValidationAutomated checks + approval gatesEngineer QAMostly self-serveYour QA
Delta cutoverBuilt into the planProject dependentOften an add-onYou build it
After cutoverArtifacts, logs, and workspace remainSupport windowTicket supportYour team owns it

THE MIGRATION PLATFORM

One conversation, with the work visible behind it

Talk to Sakura like a migration expert. She updates the diagram, WBS, task sheet, mapping decisions, transfer runs, and approval queue in the same workspace.
  • System and dependency diagram
  • WBS with owners and decisions
  • Task sheets for exceptions
  • Transfer runs and reconciliation
  • Sakura chat with migration context
FerryOverviewDiagramWBSTasksTransfers
Current knowledge base→Gladly Answers
01InventoryDone02Mapping reviewReview03Pilot transferReady

I updated the WBS and flagged two decisions before the pilot. Review them?

PRICING

Scoped once. Visible from plan to cutover.

Ferry is quoted per migration based on systems, volume, transformations, pilot cycles, and cutover needs. The migration workspace, Sakura, validation artifacts, and expert review are included in the scope.
PER MIGRATIONFixed-scope quote
  • Migration brief and WBS
  • Pilot and validation
  • Transfer and cutover
  • Expert exception review
Get a free assessment →

FAQ

Questions migration owners ask before they connect anything

What data can Ferry migrate?

Ferry inventories standard and custom knowledge base objects, files, relationships, and relevant configuration. The exact scope is confirmed in the migration brief before anything writes.

How is Ferry different from an engineer-led migration service?

Ferry is AI-led. Sakura builds the inventory, mapping draft, WBS, tests, and exception queue inside one migration workspace. Experts review high-risk decisions instead of rebuilding every step manually.

How much of our team's time will it take?

Your team connects accounts or supplies files, answers business-rule questions, reviews the pilot, and approves cutover. Sakura and the Sanka team handle the migration work between those gates.

How long does migration take?

AI inventory and a first mapping can be ready in hours. End-to-end time depends on data volume, API limits, attachments, custom logic, and how quickly the pilot is approved. Use the timeline above as a planning estimate, not an SLA.

Will there be downtime?

Ferry is designed for parallel operation, a final delta sync, and a controlled cutover. Whether zero downtime is possible depends on the source and destination APIs and the business process being moved.

Can you handle custom fields and relationships?

Yes. Sakura proposes transformations and relationship rules, runs them against a pilot set, and surfaces ambiguous or lossy mappings for human approval.

What happens if the pilot finds problems?

The issue becomes a task with the affected objects, examples, owner, and decision. The mapping or transform is revised and the pilot can be run again before the full transfer.

How is the migration validated?

Ferry compares record counts, required fields, relationship integrity, transformed values, rejects, duplicates, and selected business totals. Results are stored as reviewable artifacts with sign-off gates.

What happens after cutover?

The workspace keeps the diagram, mapping, WBS, task decisions, transfer logs, validation reports, and approvals. Post-cutover issues can be traced back to the exact rule and run.

How is pricing determined?

Ferry is scoped per migration. The quote considers source and destination systems, record and attachment volume, custom transformations, number of pilot cycles, and cutover requirements. The scope is agreed before the run starts.

Can Ferry move us from Current knowledge base to Gladly Answers?

If both systems expose APIs, exports, or accessible files, Ferry can inventory the route. We confirm object coverage, write constraints, rate limits, and any manual steps during scoping.

Tell Sakura what you are leaving and where you want to land.

Connectors or files are enough to start the inventory.

Start my assessment →Estimate timeline