Intake
Without Sanka
People repeatedly read and classify every message
With Sanka
AI triages and assigns the next action
AI email handling that clears the shared inbox
Sakura triages incoming email, gathers context, drafts replies, routes exceptions for approval, and follows up without losing the thread.
Trusted by 1,000+ teams
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Overview
Replace repetitive inbox outsourcing with an AI operator
Triage every message
Classify intent, urgency, customer, owner, and required action.
Draft with context
Use customer records, policies, and prior conversations to prepare replies.
Approve before sending
Route sensitive or high-impact messages to the right reviewer.
Tutorial
From incoming email to resolved request
- 01Read and classifyIdentify the sender, intent, urgency, and related business record.
- 02Draft and routePrepare the response and route exceptions for human approval.
- 03Send and follow upSend approved replies, update the record, and monitor unresolved threads.
Compare
Inbox work should not depend on another queue of people
| Workflow | Without Sanka | With Sanka |
|---|---|---|
| Intake | People repeatedly read and classify every message | AI triages and assigns the next action |
| Reply | Context is gathered manually across systems | Draft replies from governed customer and policy context |
| Control | Sensitive replies are sent without consistent review | Approval rules route exceptions before sending |
| Follow-up | Open threads disappear inside the inbox | Track unresolved messages and trigger reminders |
Reply
Without Sanka
Context is gathered manually across systems
With Sanka
Draft replies from governed customer and policy context
Control
Without Sanka
Sensitive replies are sent without consistent review
With Sanka
Approval rules route exceptions before sending
Follow-up
Without Sanka
Open threads disappear inside the inbox
With Sanka
Track unresolved messages and trigger reminders
Customer quotes
Don't take our word for it.
Sanka does more than inventory control. It can manage purchasing, billing, orders, and shipping in one place.
FAQ
Frequently asked questions
Can Sakura send replies automatically?
Yes, within configured permissions. Sensitive categories can always require human approval.
Can it use CRM context?
Yes. Customer, deal, order, and prior activity context can be used when preparing a reply.
Does it keep an audit trail?
Yes. Classification, drafts, approvals, sends, and follow-up actions are logged.