Order-to-shipment visibility with allocations partials tracking and clean billing handoffs.
Order operations break when orders are re-entered across systems, fulfillment status is unclear, and shipping updates do not reach the teams who need them. Sanka is designed to connect order management, warehouse execution, and billing so you can fulfill accurately and keep customers informed.
Create orders from approved quotes or CRM deals so line items, quantities, and terms are consistent.
Track allocations, pick/pack, partial shipments, and backorders so operations can plan and respond.
Keep shipment events and tracking tied to the order record so customer status is accurate.
| OMS failure | What it causes | What to standardize |
|---|---|---|
| Order entry drift | Wrong items and rework | Quote/deal to order conversion |
| Hidden backorders | Missed promises | Allocation and availability states |
| Manual tracking updates | Customer confusion | Shipment events on the order record |
| Billing disconnect | Delayed cash and disputes | Shipment-to-invoice triggers with approvals |
When shipping and billing do not agree, finance closes late and customer experience suffers.
Most order flows include partials, returns, and changes. Make the states explicit so the system stays reliable.
Track what shipped, what is pending, and what changed without losing the audit trail.
Treat returns as workflows with inspection outcomes and explicit financial adjustments.
Fulfill from multiple warehouses with clear allocation and tracking per location.
Order commitments are promises to customers. Use governance and traceability to avoid silent failures.
Control who can change orders, override allocations, and authorize shipment exceptions.
Track changes to quantities, dates, addresses, and shipment events with owners and timestamps.
Route high-impact changes (price, cancellation, credits) through reviewers to reduce disputes.