Phone calling that lets reps dial and handle conversations directly from the keyboard
Bring carrier-connected calling into a keyboard-first workspace so reps can place answer and log calls without breaking flow.
Calls that let reps make and receive carrier-connected calls from keyboard shortcuts
Phone work slows down when reps have to switch between softphones, CRM tabs, and note-taking tools just to answer one call. Calls connects your own carrier such as Amazon Connect so teams can make and receive calls from keyboard shortcuts, keep CRM context on screen, and log the outcome without breaking flow.
Connect telephony providers like Amazon Connect instead of forcing teams onto a separate calling stack.
Start, answer, transfer, and finish calls from shortcuts so reps stay in one working surface.
Show account history, open deals, and recent messages while the call is live.
Reduce call handling friction for sales teams
- Launch outbound calls from shortcuts, queues, or CRM records
- Route inbound calls with account and owner context already loaded
- Keep call disposition, notes, and next steps tied to the right record
- Hand off unresolved calls without losing conversation history
| Call workflow gap | What it causes | What Calls improves |
|---|---|---|
| Separate dialer and CRM | Slow context switching | One workspace for call control and record context |
| Manual call logging | Incomplete activity history | Faster logging tied to account and deal records |
| Weak inbound context | Slower response quality | Immediate view of owner, history, and open work |
| Carrier lock-in | Harder adoption | Use your existing telephony provider |
Keep every call connected to follow-up work
The useful system is not just a dialer. It is the workflow around the call.
- Trigger activity updates when a call ends
- Route missed-call follow-up to the right owner
- Push call notes into activity timelines automatically
- Connect calls to recordings, messages, and next-step workflows
Built for fast sales execution
Reps need speed, but managers still need reliable records and accountability.
Let reps call a contact or queue instantly without opening a separate phone app.
Surface open deals, last activity, and recent objections before the rep starts speaking.
Keep call outcomes and ownership changes visible so follow-up does not get lost.