FERRYAI-LED MIGRATION
Migration to Zendesk, made easy.
Bring data into Zendesk from any system or file. AI-led migration. Expert-reviewed. A migration plan in hours.
Connectors or files in. A reviewed migration plan out.
WHAT MOVES
What lands in Zendesk
- Tickets & conversations
- Contacts & organizations
- Attachments & inline images
- Knowledge base
- Tags, fields & forms
- Agents, SLAs & automations
- Incidents & requests
- Assets & CMDB
- Service catalog
- Problems & changes
- SLAs & approvals
- Audit history
HOW IT RUNS
From inventory to cutover
01Inventory the sourcesObjects, counts, and custom fields scanned from systems or files.
02Map into placeFields mapped into Zendesk with type checks and transformation rules.
03Pilot and validateA slice transfers first; counts and values are reconciled.
04Cut overFreeze, delta sync, final diff, and sign-off — on your schedule.
PLATFORM FACTS
Loading data into Zendesk
Load paths
- Bulk ticket import via API preserves timestamps and requesters
- Requesters and agents created before conversations land
- Tags and custom fields mapped ahead of the load
Watch out for
- Rate limits are plan-based; archived tickets behave differently in export
- Public replies vs. internal notes must keep their visibility on the way over
Specifics vary by plan and change over time — the free assessment verifies them against your actual setup.
POPULAR ROUTES
Popular sources into Zendesk
Moving into Zendesk? Start with the free assessment.
FAQ
Frequently asked questions
Which sources are supported?
Major SaaS systems plus CSV, Excel, JSON, and database extracts. Unlisted systems can be scoped in the free assessment.
What about data already in Zendesk?
Duplicate detection and merge rules run in the pilot before the full transfer writes anything.
How does this fit the implementation schedule?
Mapping and tests run alongside setup, then a delta sync lands the final data on your go-live date.