FERRYAI-LED MIGRATION
Migration off Zendesk, made easy.
Switch away from Zendesk with records, history, and relationships intact. AI-led migration. Expert-reviewed. A migration plan in hours.
Connectors or files in. A reviewed migration plan out.
WHAT MOVES
What leaves Zendesk with you
- Tickets & conversations
- Contacts & organizations
- Attachments & inline images
- Knowledge base
- Tags, fields & forms
- Agents, SLAs & automations
- Incidents & requests
- Assets & CMDB
- Service catalog
- Problems & changes
- SLAs & approvals
- Audit history
PREPARE
Check these before you move
01Confirm the export pathsAPI, report exports, or backup files — how the data leaves Zendesk.
02Scope attachments and historyCounts and volume are fixed in the AI inventory before anything moves.
03Time the contractSet the parallel-run window and cutover date before you cancel anything.
04Prepare the destinationFields, permissions, and automations ready to receive the data.
PLATFORM FACTS
Getting your data out of Zendesk
Export paths
- Incremental Export API is the standard for tickets, users, and orgs
- CSV/JSON exports available (plan-dependent)
- Attachments fetched per ticket; Guide articles via a separate API
Watch out for
- Rate limits are plan-based; archived tickets behave differently in export
- Public replies vs. internal notes must keep their visibility on the way over
Specifics vary by plan and change over time — the free assessment verifies them against your actual setup.
POPULAR ROUTES
Popular destinations from Zendesk
Leaving Zendesk? Start with the free assessment.
FAQ
Frequently asked questions
Can we migrate while the contract is still running?
Yes. Both systems run in parallel during the transfer, and you time the cancellation to the cutover.
Do attachments and history come too?
They are part of the inventory — counts and volume are confirmed up front and reconciled after transfer.
How long does it take?
The AI inventory and first mapping are ready in hours; end-to-end depends on volume and review speed.